1. General Policy

HOPE VISION operates as a social enterprise. We understand that transaction mistakes can happen. If you believe a sponsorship, program grant, or community support payment was processed in error, please contact us within 7 days of the transaction date.

2. How to Request a Refund

To help us review and process your request, please email hello@hopevisionltd.com with the following information:

  • Your full name and organization name (if applicable).

  • The email address associated with the transaction.

  • The exact date and total amount of the support payment.

  • A brief explanation regarding the administrative error.

3. Review and Processing

Each refund request is evaluated independently on a case-by-case basis.

  • Once approved, refunds will be issued directly back to the original payment method.

  • Please note that any non-refundable transaction fees charged by third-party payment gateways may be deducted from the total refund amount.

  • We reserve the right to decline any refund request if there is evidence of fraud, payment misuse, or if the transaction has already been legally allocated to an active community project.



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